PERSONAL DATA PROTECTION POLICY
This Personal Data Protection Policy (sometimes just
the Policy) governs the processing of personal data of
visitors, users and registered interpreters (collectively
the users) on the IDC application installed from the
application website - www.inter-dc.com,
www.inter-dc.eu, the online
software store developed by Google, Google Play, the Apple online
store, App Store, according to
Regulation (EU) 2016/679 of the European Parliament and of the
Council of 27 April 2016 on the protection of natural persons
with regard to the processing of personal data and on the free
movement of such data, and repealing Directive 95/46/EC
(hereinafter just Regulation 2016/679).
The acceptance of this Policy is connected to the General Terms and
Conditions of Use of the IDC application and acceptance of this
Policy means you consent to such Terms and Conditions as well.
The provision of mandatory personal data is voluntary in view of
using the IDC application available from the Website or accessing
the content of the Website. Any refusal to provide the required
personal data to use the service on our Website would mean a refusal
to use the IDC application.
In certain cases the processing of personal data of users may take
place on a different legal basis such as compliance with any legal
obligations on our part; the necessity to perform an agreement, etc.
In these cases your explicit consent to the processing of personal
data may not be required.
In view of any possible changes in the field of personal data the
Controller shall take the necessary steps to update this Policy in
consideration of which users shall get themselves updated on any
changes to this document on the IDC application website at regular
1. Personal Data Controller
INTERPRETERS DIRECT CONTACT OOD registered in the Commercial
Register with Unique ID Code 205918548, having its registered office
and place of business at 20 Felix Kanitz St., Sofia,
E-mail: firstname.lastname@example.org, registered under the VAT Act with
number BG205918548 (Personal Data Controller or just Controller).
The Controller shall determine the purposes and means of personal
Personal data processing is an activity that is carried out in
relation to personal data, including storage, use, recording,
organizing, adaptation, transmission, disclosure, combining,
The Controller shall process personal data of users in accordance
with the principles of lawfulness, fairness and transparency based
on the conditions set out in this Policy.
2. Types of Personal Data Subjects, Categories of Data
Processed, Purposes of Processing, Retention Period
The Controller subdivides data subjects into two categories - 1.
Visitors and users of the Website and the Mobile Application, and 2.
Registered interpreters. Depending on the data subject category this
document specifies the relevant amount of data to be collected and
processed for the specific purposes and grounds stated as well as
its retention periods.
2.1. Data that can be automatically collected about all
categories of persons mentioned above. In certain cases the following personal data categories are
automatically collected and processed with respect to all users
(unregistered visitors, users and registered interpreters):
- IP address. When you visit the Website our web
server automatically recognizes and collects your IP address which
is assigned by your Internet Service Provider and does not
personally identify you;
- Summary information. The browser you use when you
visit the Website (e.g., Google Chrome, Internet Explorer, Mozilla
Firefox, etc.); the time you have spent on the Website and which
pages on the Website you have visited;
appropriate information and a better and more personalized service
when you visit our website by giving you the opportunity to more
easily find what you are searching for. The cookies used by our
websites allow us to determine your preferences which in itself does
not constitute disclosure of personal information that can identify
you. More information about this can be found in our Cookies Policy
referred to below in the content of this document.
2.2. Data that is collected according to user category.
2.2.1. Visitors and users.
A visitor is any person who loads the Website to their web browser
or uses the mobile application.
Data categories that are processed: Location data
provided by the visitor; Country/city data based on the IP address
of the user device, an integral part of the information each website
receives; Information about actions taken by the subject on the
Website; Information about the type of browser/device used.
Purposes of processing: Providing basic and
additional functions necessary for the proper and complete
functioning of the Website.
Retention period: Any information about visitors
(unregistered users) shall be temporarily retained until they have
loaded the Website content to their devices.
Legal basis of processing: Information that
regardless of the will of a data subject is provided by their device
2.2.2. Registered interpreters
A registered interpreter is any person aged over 18
who has registered on the Website and has successfully created an
account as a result. With respect to these categories of persons the
Controller expressly points out that the Controller does not provide
transmission of information through the Website and that the
Controller is not responsible for the content of the information
retrieved initiating the transmission/retrieval of such information;
the Controller does not choose the recipient of the information nor
does he choose or change the information
Mandatory data that is collected about registered interpreters: In addition to the above mentioned personal data collected about
all subject categories according to this Policy the Controller
requires: Full name, a phone number and an e-mail address.
Optional data that is collected about registered users: professional qualification
Purposes of processing: Providing an information
society service - IDC application that enables finding an
approximate location without an option for directions (navigation)
to an interpreter requested by a user with specification of the
interpreter's contact details and the option to hire the interpreter
to perform interpretation.
Retention period: Until a free-form request for
deletion of a registered account is received from an interpreter to
the following e-mail: … (an e-mail for this) as well
as in the cases of unilateral removal of an account in the Website
system by the Provider when the requirements described in the
General Terms and Conditions (an integral part and applicable
together with this Personal Data Protection Policy) are met.
Legal basis of processing: With respect to
mandatory personal data - the General Terms and Conditions of Use of
the IDC application (performance of an agreement with a data
subject) and the legitimate interests of the Controller or third
persons (in accordance with the above purposes and in pursuance of
the national and supranational laws). With respect to optional
personal data - the consent of the registered users (provided at
In certain circumstances the Controller may use your personal data
in view of protecting its rights and legitimate interests as well as
the rights and legitimate interests of third persons, for example in
case of a court or out-of-court dispute.
3. Access to your personal data and its protection
We provide access to your personal data to:
- Our employees under an employment agreement or persons hired on
the basis of a civil agreement engaged in the work on the
- Persons providing hosting services (servers) to our Website and
other technical services for the maintenance of our systems
(including their employees and subcontractors), for which purpose we
have concluded an agreement with a data processor required by the
- Professional consultants (lawyers, accountants, etc.), to the
extent this is necessary for the fulfillment and protection of our
rights and legitimate interests;
- Government authorities upon request on their part in relation to
the exercise of their public powers conferred to them by the
Bulgarian laws as well as in taking actions to protect our rights
and legitimate interests.
To ensure the security of our Website the personal data you provide
to us is protected by the SSL (Secure Socket Layer) technology, a
method of encrypting personal data. The password you provide upon
your registration on our Website is encrypted to ensure protection
against unauthorized access to your personal data.
In addition to the above the Controller applies appropriate
technical and organizational measures among which: the
sustainability of the Website system; the ability to promptly
restore the availability and access to personal data in case of a
physical or technical accident; the opportunity to train its
employees by registering them in a personal data protection
In certain cases even if the use of your personal information has
ceased as a result of deleting your account by the Controller we may
retain an archive of your personal data to the extent this is
necessary to protect our rights and legitimate interests for a
period until the expiry of any limitation periods provided for in
the applicable laws. Generally, these periods amount to 5 years,
however, in certain circumstances they may be shorter or
4. Rights of persons falling into all categories of data
Right of access. You have the right to ask us to
confirm whether we are processing your personal data and, where that
is the case, to obtain this data as well as any additional
Right to rectification. If you find out that your
personal data we are processing is incomplete or inaccurate you may
request that it is rectified or supplemented.
Right to erasure (right to be "forgotten"). You may
request us to erase all personal data concerning you.
Right to restriction of processing. In certain
circumstances, such as if you doubt the accuracy of your personal
data or have objected to our legitimate purpose of processing your
personal data, you may want to restrict the processing of your
personal data whereby the active use of your personal data shall
cease, but without having it permanently erased/destroyed.
Right to data portability. When we process your
personal data on the basis of your consent or on a contractual basis
and the processing of your personal data is carried out by automated
means you have the right to receive the personal data you have
provided us in a structured, commonly used and machine-readable
format as well as transmit it to another controller or request us to
transmit it to another controller.
Right to object. In certain circumstances such as
if you doubt our legitimate interest to process your personal data
you may object to processing of your personal data on grounds
related to your particular situation against such processing in case
we carry out this activity on the grounds of legitimate interest or
in the performance of a task in public interest.
You may exercise the above-mentioned rights by submitting a request
satisfying the requirements of the Personal Data Protection Act.
More information about the content and conditions under which you
may exercise these rights can be found in the applicable laws in the
field of personal data protection. If necessary you may also contact
the Controller for assistance.
The contact details of the Personal Data Controller are:
If you believe we are violating your rights regarding the protection
of your personal data you have the right to file a complaint to the
competent supervisory authority in the Republic of Bulgaria, the
Commission for Personal Data Protection, or to the court.
Any matters not covered by this Personal Data Protection Policy
shall be governed by Regulation 2016/679, the Personal Data
Protection Act as well as any other relevant regulations.
Cookies are small amounts of information that а web server sends to
а web browser enabling the server to collect feedback from the
browser. They are stored on your terminal device (such as a
computer, laptop, tablet or smartphone). Usually, their purpose is
to be able to identify your device and its behavior when visiting
our Website. Cookies also make your website browsing experience
safer and faster by remembering and sending information about your
preferences such as your registration data and language.
registered interpreters on the Website after they have logged into
their account and have given their explicit consent to the
acceptance of this Cookies Policy by confirming a visualized system
safe and normal functioning of the IDC application; prevention of
malicious actions; provision of better quality and personalized
information in a shorter time.
The legal basis on which cookies are collected is the provision of
the said information society service, the IDC application.
The retention period for cookies on your end device is temporary
while you are logged in your account and are deleted the moment you
log out of your account. For Website visitors the retention period
is until closing the browser used for visiting the Website.
If you do not want to accept cookies and also if you want to remove
cookies you can adjust the settings of the browser you are using.
You know when and whether your browser receives cookies as it
informs you upon your first visit. This enables you to accept or
decline session cookies.
Your browser may be set to decline cookies. To find out how to do
or the Microsoft Cookie Guide
You may choose to remove cookies through the options of the browser
you are using but you should take into account that this is likely
to affect your interaction with the IDC application.
page. Any changes shall take effect immediately except as otherwise
We use the following categories of session cookies, among which for
1. Cookies ensuring the system functions properly - these cookies
include the session ID as well as some other elements necessary for
the proper functioning of the system. They implement functions such
as login/logout, user account access, direct the browser on the type
of communication protocol as well as prevent attempts of abuse,
session hijacking, etc. These cookies are necessary and without them
the Website cannot function;
2. Statistics - these cookies function in conjunction with Google Analytics and Facebook Pixel. These cookies track user behavior and other statistical features. If you would like to learn more about them you can find a description of the elements used here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage and https://www.facebook.com/policies/cookies/;
3. Personalization and user friendliness - these are cookies that
save the last search, preferred interface language (even without
login), functions like "Remember me", etc.